🔄 Return & Refund Policy

Return & Refund Policy

At [Your Store Name], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

📅 Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging.
  • Include all accessories (if applicable).

🚫 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used beauty and skincare products.
  • Personal care items that have been opened.
  • Gift cards.
  • Clearance or final sale items.
  • Products damaged due to misuse or improper handling.

💰 Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number.
  • Clear photos of the product and packaging.
  • A brief description of the issue.

We'll review your request and arrange a replacement or refund where appropriate.

🚚 Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

❌ Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been processed or shipped, it can no longer be canceled.

📧 Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@[yourstore].com

Please include your order number in all correspondence to help us assist you as quickly as possible.

💖 Thank You

Thank you for shopping with [Your Store Name]. We appreciate your trust and are committed to providing you with a smooth and enjoyable shopping experience. Your satisfaction means everything to us. 🌸