Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At Gulvexa, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all accessories and tags.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

Personal care, beauty, skincare, and cosmetic products that have been opened or used.
Products damaged due to misuse or improper handling.
Clearance, sale, or promotional items unless they arrive damaged or defective.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.

For Cash on Delivery (COD) orders, approved refunds will be made via bank transfer or another mutually agreed payment method.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.